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Truly Travel Limited and Alpha Holidays Limited (which trades as ) are both owned by Truly Holdings Limited, and are both covered by this action.ġ6 September 2021: The CMA has notified Teletext that unless it takes urgent action to improve how it handles refunds to package holiday customers the CMA will commence court action. Teletext Holidays is the trading name of Truly Travel Limited. Teletext Holidays could face legal action over package holiday refunds

As the CMA is alleging that consumer harm is continuing and that Teletext is in breach of the law, the CMA is seeking that the claim be expedited. The CMA has therefore filed proceedings requesting that the Court order that outstanding refunds be immediately repaid and that in the future, customers who are entitled to a refund are repaid in the timeframe specified by law with appropriate processes put in place to ensure future compliance. However, the CMA does not consider that enough has been done to ensure that Teletext is able to provide refunds to package holiday customers with outstanding claims or done enough to make sure that it pays all refunds that may in future become due within 14 days, as required by law. On 26 May 2021, the CMA announced that Teletext Holidays, had signed undertakings committing to address failures to properly refund package holiday customers for holidays cancelled during the pandemic. Press release: CMA launches court action against Teletext Holidays (18.10.21).For further information customers of Teletext Holidays should contact and customers of should contact Alphaholidays (.uk).ġ8 October 2021: The CMA has filed proceedings against Teletext Holidays. Refunds due to package holiday customers are being dealt with by the Travel Trust Association. What should I do if I’m awaiting for a refund? The Court has ordered that the CMA’s claim for a declaration shall be listed for a hearing on the first open date after 11 January 2021. A declaration from the Court may also make it easier for people to obtain refunds in future if their package holiday is cancelled by other providers due to the COVID-19 pandemic and will emphasise to businesses in the sector the importance of complying with their refund obligations. The CMA considers that it is important to continue with its claim for a declaration in order to provide further certainty to people still waiting for refunds for cancelled package holidays. To enable the liquidation to progress without interference, the CMA has agreed that its court action, should be stayed – temporarily paused – pending the outcome of the liquidation process with the exception of the CMA’s request for a declaration as to whether Teletext Holidays and breached the Package Travel and Linked Travel Arrangements Regulations 2018. On 2 December 2021: Teletext Holidays and entered into voluntary liquidation. Teletext Holidays facing legal action over package holiday refunds Press release: Court finds that Teletext Holidays broke consumer law (28.2.22).

The CMA wants to ensure that people can book package holidays with confidence, knowing that their legal rights will be respected if their holiday is cancelled due to unavoidable circumstances outside their control.Īs both Truly Travel Limited and Alpha Holidays are in liquidation, neither party participated in the hearing and the ruling was made on the basis of the written material submitted to the Court. The CMA sought the declaration from the High Court in this case to highlight the importance of travel firms respecting consumers’ refund rights. “Between 17 March 2020 and 1 December 2021 Truly Travel Limited and Alpha Holidays Limited each failed to pay refunds to travellers following the termination of package travel contracts as required by The Package Travel and Linked Travel Arrangements Regulations (SI 2018/634).”

High Court hands down judgment in Truly Holdings caseĢ8 February 2022: The High Court handed down judgment granting the CMA’s application for declarations that Teletext Holidays and breached the Package Travel and Linked Travel Arrangements Regulations 2018 (‘PTRs’). Truly Travel Limited and Alpha Holidays Limited (which trades as ) are both owned by Truly Holdings Limited, and are all covered by this action.